Business Process Outsourcing Services in India
India has long been the global hub for Business Process Outsourcing (BPO), thanks to its large talent pool, technological infrastructure, cost-effectiveness, and unmatched service delivery standards.
At IKHYA, we help international businesses seamlessly outsource to India, offering end-to-end BPO solutions that are efficient, scalable, and customized for global operations.
Whether you are a startup, a mid-sized enterprise, or a multinational corporation, IKHYA empowers you to delegate non-core operations to a trusted BPO partner in India, allowing you to focus on innovation, growth, and customer experience.
Contact us today to explore how our Business Process Outsourcing services can streamline your operations and boost your bottom line.
Why Business Outsource to India?
India is a top Business Process Outsourcing Services in India destination for a reason.
Here's why companies around the world choose India for their BPO needs:
- Skilled Workforce: Access to a vast pool of English-speaking, technically proficient professionals.
- Cost Efficiency: Significant savings on labor and infrastructure costs without compromising quality.
- Time Zone Advantage: Round-the-clock business operations with global time zone alignment.
- Advanced Technology: Rapid digital transformation with access to AI, automation, and cloud solutions.
- Proven Track Record: India accounts for over 55% of the global BPO market share.
At IKHYA, we leverage these advantages to deliver high-performance BPO services tailored for your business goals.
Our Comprehensive Business Process Outsourcing Services in India
1. Customer Support Services
- Inbound/Outbound Call Center
- Email, Live Chat, and Ticket Support
- Technical Support (Level 1, 2 & 3)
- Multilingual Customer Service
2. Data Entry & Data Processing
- High-volume Data Entry
- Data Cleansing & Validation
- Database Management
- OCR & Document Digitization
3. Finance & Accounting BPO
- Bookkeeping & General Ledger
- Accounts Payable/Receivable
- Payroll Processing
- Financial Reporting & Tax Filing
4. Human Resource Outsourcing (HRO)
- Recruitment & Staffing
- Employee Onboarding & Offboarding
- HR Helpdesk Services
- Attendance & Leave Management
5. IT Help Desk & Support
- 24/7 Remote Tech Support
- IT Infrastructure Monitoring
- Software Troubleshooting
- Ticket Management Systems
6. Telemarketing & Lead Generation
- B2B/B2C Telecalling
- Cold Calling & Sales Support
- Lead Qualification & Appointment Setting
- Surveys and Market Research
7. Back Office Support
- Order Processing & Management
- Document Management
- Email Handling
- Inventory & Logistics Coordination
8. Knowledge Process Outsourcing (KPO)
- Business & Financial Analysis
- Research & Reporting
- Market Intelligence
- Data Analytics & Visualization
9. Legal Process Outsourcing (LPO)
- Contract Drafting & Review
- Legal Research & Summarization
- Document Management for Law Firms
- Compliance & Regulatory Support
10. Healthcare & Insurance BPO
- Medical Billing & Coding
- Claims Processing
- Patient Support Services
- Insurance Verifications & Authorizations
11. Content Moderation & Management
- Social Media Monitoring
- Image/Video Moderation
- UGC Review & Escalation
- Platform Policy Enforcement
Why Choose IKHYA for Business Process Outsourcing Services in India?
We go beyond being a service provider we become Your Business Process Outsourcing Services in India partner.
- Local Expertise, Global Standards: Our operations in India combine local expertise with global delivery standards to ensure efficiency, security, and compliance.
- Tailored Business Process Outsourcing Solutions: We understand that no two businesses are alike. That’s why we design bespoke Business Process Outsourcing workflows that align with your industry, size, and customer base.
- Multilingual & 24/7 Support: Our teams operate 24/7 in multiple languages, enabling you to provide uninterrupted global service to your customers.
- Scalable Delivery Models: From one full-time equivalent (FTE) to entire departments, we scale with your needs — without disrupting operations.
- Security & Compliance First: We’re fully committed to data privacy and compliance with GDPR, HIPAA, ISO, and other international standards.
Industries We Serve
- Healthcare
- Finance & Banking
- Insurance
- Retail & eCommerce
- Telecommunications
- Education & eLearning
- Legal Services
- Technology
- Real Estate
- Logistics & Transportation
Tools & Technology We Use
We integrate with your systems or provide our own robust platforms:
- CRM: Salesforce, HubSpot, Zoho
- Helpdesk: Zendesk, Freshdesk
- HRM: BambooHR, SAP SuccessFactors
- Accounting: QuickBooks, Xero
- Project Management: Asana, Trello, Jira
- Cloud: AWS, Azure, Google Cloud
Data Security & Infrastructure
- ISO 27001 Certified Infrastructure
- Role-Based Access Controls (RBAC)
- End-to-End Encryption
- NDA and SLA Compliance
- Redundant Power & Network Facilities
Start Business Process Outsourcing to India with IKHYA Today
Take advantage of the Indian Business Process Outsourcing Services in India ecosystem with a partner you can trust.
Whether you’re looking to cut costs, improve efficiency, or expand your global footprint IKHYA is ready to deliver.
Email us at: info@ikhya.com
Schedule a consultation: Book a call with our BPO experts
Request a quote: We’ll get back to you within 24 hours with a customized proposal.
Frequently Asked Questions
India offers cost savings, a skilled English-speaking workforce, and advanced technology infrastructure, making it a top choice for outsourcing.
Yes, IKHYA offers flexible engagement models starting from a single agent to a full-scale team.
Depending on your needs, we can onboard and launch operations in 1 to 3 weeks.
Yes. We offer 24/7 support with agents working in your preferred time zones.
Absolutely. We maintain strict confidentiality with NDAs and service-level agreements (SLAs).
We operate 24/7 and align dedicated teams to your preferred time zones, ensuring seamless communication and uninterrupted business continuity across regions.
We implement multi-level quality assurance (QA) processes, regular audits, KPIs, and client-approved SLAs to maintain high performance and accuracy across all BPO functions.
Yes. IKHYA provides transparent reporting, live dashboards, real-time communication, and regular performance reviews so you’re always in control of your operations.
Yes. India is globally recognized for its robust data protection laws, and at IKHYA, we add extra layers of security, including ISO-certified infrastructure and secure communication protocols.
India offers 40–60% cost savings compared to Western markets, without compromising service quality — thanks to lower labor costs and operational expenses.
Yes. We have domain-specific experts and infrastructure that support industry compliance such as HIPAA for healthcare, PCI-DSS for payment processing, and GDPR for data privacy.
We offer flexible contracts — from short-term projects to long-term strategic partnerships. You can choose monthly, quarterly, or annual engagement models.
Yes. We welcome client visits and support both physical and virtual audits of our operations, facilities, and processes for full transparency and trust.
We follow a rigorous hiring process, conduct background checks, and provide role-specific training, soft skills, and continuous upskilling to meet your service expectations.
Our clients span healthcare, fintech, insurance, retail, telecom, logistics, legal, education, eCommerce, and more each with tailored BPO workflows and compliance measures.
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