Best Business Process Outsourcing Services

Why Choose IKHYA for Business Process Outsourcing Services?

Global Delivery Model: Support operations across multiple time zones and regions.
Domain Expertise: Deep experience across industries including healthcare, retail, finance, education, insurance, legal, and technology.
Multilingual Capabilities: Native-language support for global markets.
Cost Efficiency: Significant operational cost reduction through scalable outsourcing models.
Compliance & Security: Strict adherence to international compliance standards such as ISO, HIPAA, and GDPR.

Our Comprehensive Business Process Outsourcing Services Portfolio

IKHYA’s Business Process Business Process Outsourcing Services span a wide spectrum of front-office and back-office functions.

Our offerings are divided into key service categories to align with diverse business needs.

1. Customer Support Outsourcing: Deliver world-class customer experiences with our scalable customer support solutions.

Voice Support (Inbound & Outbound)
Non-Voice Support (Email & Ticketing)
Live Chat Support
Multilingual Customer Service
CRM Integration & Management
Customer Retention Services

We offer 24/7 customer care that enhances satisfaction, loyalty, and brand trust.

2. Technical Support Services: Reduce downtime and enhance end-user experience with our reliable tech support.

Tier 1, Tier 2 & Tier 3 Technical Support
Remote Troubleshooting
Product Support & Setup Assistance
Software & Hardware Support
Knowledge Base Management
Multi-platform Support

Our technical support teams are trained across industry-leading technologies and platforms.

3. IT Help Desk Services: Strengthen your IT ecosystem with proactive help desk support.

L1/L2 IT Helpdesk Support
Incident & Problem Management
IT Asset Tracking
Remote Desktop Support
Service Desk Automation
SLA Management

We ensure business continuity through efficient IT issue resolution and round-the-clock assistance.

4. Data Entry & Data Processing Services: Convert raw data into actionable intelligence with accuracy and speed.

Data Entry (Online/Offline)
Data Cleansing & Validation
Data Mining & Scraping
Data Conversion
Form Processing
Database Management

Our meticulous processes deliver high-volume data services with unmatched precision.

5. Finance & Accounting Outsourcing: Achieve financial transparency, accuracy, and compliance through our F&A services.

Bookkeeping Services
Accounts Payable/Receivable (AP/AR)
Payroll Processing
Financial Reporting & Analysis
Tax Preparation & Filing
Budgeting & Forecasting

We help businesses maintain financial health while staying audit-ready.

6. HR Outsourcing Services: Transform your HR operations for greater agility and cost efficiency.

Recruitment Process Outsourcing (RPO)
Payroll Management
Employee Onboarding & Offboarding
HR Compliance & Documentation
Benefits Administration
Training & Development

Our HR outsourcing services empower organizations to build stronger, compliant, and productive workforces.

7. Telemarketing & Telesales: Maximize outreach and revenue through performance-driven outbound services.

Lead Generation
Appointment Setting
Market Research & Surveys
Product Promotion
Cold Calling
Customer Re-engagement

We combine human skill with CRM automation to deliver results at scale.

8. Back Office Support Services: Let your internal teams focus on growth while we handle the support work.

Order Processing
Inventory Management
Document Management
Data Management
Billing & Invoicing
Virtual Assistance

Our back-office solutions bring efficiency and transparency to your operations.

9. Knowledge Process Outsourcing (KPO): Access specialized knowledge resources for high-value business tasks.

Market & Competitive Research
Financial & Investment Research
Legal Research
Data Analytics
Business Intelligence Reports
Scientific & Technical Analysis

IKHYA’s KPO experts help your business stay ahead through insights-driven decisions.

10. Legal Process Outsourcing (LPO): Accelerate legal workflows with our reliable and confidential LPO services.

Legal Research
Document Review
Contract Management
Litigation Support
Paralegal Services
IP Research & Management

All legal work is handled under strict confidentiality protocols and global legal standards.

11. Content Moderation Services: Protect your brand’s online integrity with real-time content monitoring.

Image, Video, and Text Moderation
Social Media Monitoring
Community Management
Policy Enforcement
User-Generated Content (UGC) Review
Multilingual Moderation

Our moderation teams ensure safe, compliant, and brand-aligned digital environments.

12. Order Management & Processing: Ensure seamless order fulfillment across sales channels.

Order Entry & Tracking
Inventory Coordination
Shipment Scheduling
Returns Processing
Customer Notifications
E-commerce Platform Support

We integrate with major platforms like Shopify, Magento, and WooCommerce to deliver fast and accurate order handling.

13. Medical & Healthcare BPO: Deliver quality care with back-end efficiency.

Medical Transcription
Medical Billing & Coding
Claims Processing
Patient Record Management
Revenue Cycle Management (RCM)
Telehealth Support Services

Our HIPAA-compliant healthcare BPO ensures security and precision in medical processes.

14. Insurance Business Process Outsourcing Services: Modernize insurance operations with digital-first outsourcing solutions.

Claims Management
Policy Administration
Underwriting Support
Fraud Detection
Customer Support
Document Management

We help insurance companies improve turnaround time, accuracy, and customer experience.

15. Procurement Outsourcing: Optimize procurement processes with better supplier management and cost control.

Purchase Order Management
Supplier Sourcing & Evaluation
Invoice Reconciliation
Spend Analysis
Contract Management
Procure-to-Pay (P2P) Services

IKHYA ensures your procurement function is lean, transparent, and savings-driven.

16. Multilingual Support Services: Break language barriers with global customer service delivery.

Voice & Non-Voice Support in 25+ Languages
Translation & Localization Support
Multilingual Chat & Email Support
Multilingual Knowledge Base
Regional Accent Neutralization Training

This enables seamless communication and better customer experience in global markets.

Industries We Serve

Our Business Process Outsourcing Services are customized to meet the specific needs of diverse industries:

Healthcare & Pharmaceuticals
Retail & E-Commerce
Banking & Finance
Education & eLearning
IT & Software
Telecom
Insurance
Manufacturing
Real Estate
Travel & Hospitality

Why Outsource to IKHYA?

We cater to a broad range of industries, each with tailored BPO solutions:

Scalable Teams: Scale your operations quickly without infrastructure burden.
Advanced Technology: Automation, AI, and cloud-based tools to enhance service delivery.
Data Security: Best-in-class security protocols to ensure confidentiality and compliance.
Proven Results: Consistent success across Business Process Outsourcing Services engagements with measurable KPIs.
Client-Centric Approach: Every partnership is built on trust, transparency, and accountability.

Start Optimizing Your Business Process Outsourcing Services Operations Today

If you're ready to drive efficiency, cut operational costs, and unlock business agility, IKHYA is your trusted Business Process Outsourcing Services partner.

We support both short-term tactical needs and long-term strategic growth through flexible outsourcing models.

Email Us: info@ikhya.com
Request a Callback: Schedule a Free Consultation
Get a Free Quote: Contact Us Now

IKHYA Transforming Processes. Empowering Businesses. Globally.

Frequently Asked Questions

What is Business Process Outsourcing Services?

Business Process Outsourcing (BPO) involves contracting non-core business operations and services to a third-party provider. These can include customer support, data entry, finance, HR, IT services, and more, allowing companies to focus on their core business functions.

What types of Business Process Outsourcing Services does IKHYA offer?

IKHYA offers a full spectrum of BPO services, including customer support, technical support, IT help desk, data entry, finance & accounting, HR outsourcing, telemarketing, back-office operations, KPO, LPO, healthcare BPO, insurance BPO, content moderation, and multilingual support.

How can Business Process Outsourcing Services benefit my business?

BPO services can help reduce operational costs, improve service quality, scale operations faster, increase efficiency, and allow internal teams to focus on core competencies and strategic growth initiatives.

Does IKHYA provide both voice and non-voice customer support?

Yes. IKHYA offers both voice-based (inbound/outbound calls) and non-voice-based (email, live chat, ticketing) customer support services across various industries and time zones.

Can IKHYA provide multilingual BPO support for international customers?

Absolutely. IKHYA provides multilingual support services in over 25 languages, enabling businesses to serve global markets with native-level fluency and cultural sensitivity.

Is IKHYA’s Business Process Outsourcing Services suitable for startups and small businesses?

Yes. Our flexible outsourcing models are ideal for startups, small businesses, and enterprises alike. We scale our services according to your business size, budget, and goals.

How does IKHYA ensure data security and compliance in Business Process Outsourcing Services operations?

IKHYA follows strict data security protocols and complies with international standards like GDPR, HIPAA, ISO, and more. We implement end-to-end encryption, role-based access control, and regular audits to protect client data.

Can I outsource just one process, or do I need a full-service package?

You can outsource as much or as little as you need. Whether it’s a single task like payroll processing or a full back-office function, IKHYA customizes the engagement to meet your specific requirements.

What industries does IKHYA specialize in for Business Process Outsourcing Services?

We serve a wide range of industries including healthcare, finance, insurance, retail, eCommerce, telecom, education, IT, legal, manufacturing, real estate, and hospitality.

How quickly can IKHYA set up a BPO team for my business?

Our onboarding process is efficient and scalable. Depending on the complexity and size of your requirements, we can typically launch BPO operations within a few days to a few weeks.

Does IKHYA offer Knowledge Process Outsourcing (KPO) and Legal Process Outsourcing (LPO)?

Yes. We provide specialized KPO services such as business research, data analytics, and financial analysis, as well as LPO services including legal research, document review, and contract management.

What are the costs associated with outsourcing BPO services to IKHYA?

Costs vary based on the scope, volume, duration, and complexity of services. We offer flexible pricing models such as per-hour, per-agent, per-project, or full-time engagement to suit different business needs.

Can IKHYA integrate with our existing software and platforms?

Yes. Our teams are trained to work with a variety of industry-standard software such as CRMs (Salesforce, HubSpot), ERPs (SAP, Oracle), helpdesks (Zendesk, Freshdesk), and custom platforms via APIs or remote access.

Do you offer 24/7 BPO support services?

Yes, IKHYA provides round-the-clock support for customer service, IT helpdesk, and other critical operations based on your business hours and geographical markets.

How do I get started with IKHYA’s BPO services?

Getting started is easy. Simply contact us at info@ikhya.com or schedule a free consultation. Our experts will analyze your needs, propose a customized solution, and guide you through the onboarding process.