Financial Services eLearning, Built on Your Policies and Products
For L&D, compliance and HR teams at banks, credit unions, insurers, broker-dealers, wealth managers and fintechs.
Custom courses that teach your own procedures, products and escalation routes, track completion in your LMS and keep the records your auditors ask for.
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- Since 2010Delivering eLearning
- 500+Projects
- 40+Countries with clients
- 120+Specialists
Financial services eLearning in short
Financial services eLearning is online training built for banks, insurers, investment firms and fintechs: AML and KYC, conduct, data security, customer service, product and systems training. IKHYA builds it around your own policies and products, in SCORM or xAPI for your LMS, in 40+ languages, so every employee learns your process and you keep a record of who completed what.
Why financial services teams work with IKHYA
Your policy, not a generic one
Scenarios use your escalation routes, products, systems and forms, so staff practice the decisions they really make at the branch, on the phone or in the back office.
Built for compliance review
Storyboards and scripts go to your compliance and legal reviewers before anything is built, so wording is approved once, not argued over in the finished course.
One program, many countries
We have delivered eLearning for clients in 40+ countries and translate into 40+ languages with human or AI voiceover. Our 500th project was a global onboarding program for a FTSE 100 financial services company, localized into 12 languages.
Records you can show
Courses report completion, scores and attempts to your LMS in SCORM 1.2, SCORM 2004 or xAPI, which supports training records such as those FINRA's Firm Element requires (see what the rules ask).
What financial services training do we build?
Most financial services training programs fall into six families. The table shows who usually takes each one and the format that tends to work. We build all of them as custom eLearning, and many clients mix them into one learning path.
| Training family | Typical learners | Format that works |
|---|---|---|
| Financial crime and compliance: AML and KYC, sanctions screening, suspicious-activity escalation, fraud awareness, conduct, data protection | All staff, with deeper modules for front line, operations and compliance | Scenario-based modules with branching decisions, plus short refreshers |
| Customer service and complaint handling: bank and insurance customer service, vulnerable customers, handling complaints, call handling | Branch, contact center, claims and insurance customer service representatives | Simulated customer conversations with feedback on each choice |
| Product and sales training: deposit, lending, card, investment and insurance products, suitability conversations | Advisors, relationship managers, insurance producers | Product explainers, comparison tools, knowledge checks |
| Systems training: core banking, CRM, loan origination and claims systems | New hires and staff moving to a new system | Software simulations in show-me, try-me and test-me modes |
| Onboarding: company, culture, risk and role basics | New joiners across countries | Microlearning paths, mobile-friendly, localized |
| Leadership and manager training: coaching, conduct risk in teams, supervision | New and experienced managers | Blended learning: self-paced eLearning plus in-person or virtual sessions |
Financial services topics we have built courses on include AML and KYC, sanctions screening, suspicious-activity escalation, data protection, code of conduct, fraud awareness, customer complaint handling and new-hire onboarding for banks, insurers and investment firms. If your topic is mainly regulatory, our compliance eLearning page goes deeper into compliance course design across industries.
What do US and UK rules ask of financial services training?
Most financial rules require training but leave the format to you. What they do ask for is training that fits each person's role, stays current and is documented. We read the rule texts below on the regulators' own sites on October 15, 2026. This is a summary to help you plan courses, not legal advice: your compliance team decides what your program needs.
| Rule | Who it covers | What the text says about training | What it means for your course |
|---|---|---|---|
| 31 CFR 1020.210 (FinCEN) | Banks | The AML program must include "Training for appropriate personnel" | Role-based AML modules, with deeper paths for the people who handle alerts and escalations |
| 31 CFR 1023.210 (FinCEN) and FINRA Rule 3310 | Broker-dealers | "Ongoing training for appropriate persons"; FINRA 3310(e): "Provide ongoing training for appropriate personnel" | Plan refreshers, not a one-off course |
| 31 CFR 1025.210 (FinCEN) | Insurance companies with covered products | On-going training; the insurer may train its employees, agents and brokers directly or verify they were trained by another insurer or "a competent third party" | A course you can give to agents and brokers outside your LMS user base, with completion you can verify |
| FINRA Rule 1240 (Firm Element) | Registered persons of FINRA member firms | At least annually evaluate training needs and write a training plan; cover topics related to the person's "role, activities or responsibilities" and professional responsibility; keep records of program content and completion | Courses mapped to roles in your written plan, with LMS records of content and completion |
| FTC Safeguards Rule, 16 CFR 314.4(e) | Non-bank financial institutions under FTC jurisdiction, such as mortgage lenders, finance companies and mortgage brokers | Security awareness training "updated as necessary to reflect risks identified by the risk assessment" | Security modules built so you can swap scenarios when your risk assessment changes |
| NAIC Suitability in Annuity Transactions Model Regulation (model, adopted state by state) | Insurers and producers selling annuities | Producers must meet the insurer's product training standards and may rely on insurer-provided product training; a separate one-time 4-credit course comes from a department-approved education provider | Custom eLearning fits your product training; the 4-credit course comes from an approved provider |
| FCA Handbook TC 2.1 (UK) | Employees carrying on activities in TC Appendix 1 | A firm must not assess an employee as competent until they have shown the necessary competence, and must supervise them appropriately | Assessments that test applied judgment, with results your supervisors can use |
| DOJ Evaluation of Corporate Compliance Programs (Updated September 2024) | Companies under DOJ review | Prosecutors look at risk-based, tailored training in an appropriate form and language, whether employees can ask questions, how effectiveness is measured, and the reason for choosing online or in-person training | Tailored scenarios, a way to ask questions, and a measurement plan agreed before launch |
What this means in practice: apart from the NAIC one-time 4-credit annuity course, none of these texts sets a course length, and none sets a fixed annual deadline for the training in this table (FINRA's Regulatory Element, a separate part of Rule 1240, is due each year by December 31). What they share is a focus on role, currency and records. That is the case for custom eLearning built on your own policies: generic content rarely shows an examiner how your people apply your procedures.
Not sure which option is right for you?
Tell us your topic, audience and LMS, and we will recommend a route.
What a financial services scenario looks like
The difference between a course people click through and one that changes behavior is usually the scenario. Here is the pattern we use, shown with an illustrative example (not a client project).
- 01
Start from the policy step
For example, "escalate unusual cash activity to the AML team within your internal deadline". Your policy, your wording.
- 02
Write a realistic moment
A long-standing customer deposits cash in amounts just under the reporting threshold on several days and becomes defensive when asked about it.
- 03
Offer real choices
Process and say nothing, ask a question and note it, or escalate through your internal route. Each choice shows its consequence, in your organization's terms.
- 04
Explain and record
Feedback quotes the policy line, and the LMS records the decision and score, so you can see which teams struggle with which step.
The same pattern works for a complaint call, a suitability conversation or a phishing email. Deep branching usually suits Storyline or Captivate, while short refreshers can be built faster in Rise: see Articulate Rise for compliance training for when a block-based build is enough.
What we deliver for financial services eLearning
Courses and formats
- Custom eLearning, rapid eLearning and microlearning modules.
- Scenario-based and simulation training, including software simulations in show-me, try-me and test-me modes.
- Interactive and animated video.
- Gamified knowledge checks and assessments.
- Mobile learning that works on phones and tablets.
- Blended learning packages: self-paced eLearning plus in-person or virtual sessions.
- Translation and localization into 40+ languages, with human or AI voiceover.
Technical
- Output in SCORM 1.2, SCORM 2004, xAPI or HTML5. SCORM is the standard that lets a course run and report in most LMSs; xAPI can also record learning outside a formal course.
- Built in Articulate Storyline 360, Articulate Rise 360, Adobe Captivate, Lectora, iSpring Suite, dominKnow ONE or Elucidat.
- Accessible eLearning built to WCAG 2.1 AA and Section 508.
- You receive the editable source files (for example Storyline or Captivate files) for future revisions.
- Learning analytics and ROI measurement with xAPI and the Kirkpatrick model (reaction, learning, behavior, results).
LMS testing: We test every course in your LMS before launch. LMS platforms we have delivered courses to include Moodle, TalentLMS, Docebo and Cornerstone, and we also offer LMS selection, setup, implementation and migration. Other LMS platforms we have delivered courses to include Absorb, SAP SuccessFactors, Workday Learning, Canvas and Litmos.
How a financial services eLearning project works
- 01
Discovery call
You and IKHYAYour topic, learners, policies, LMS, languages and deadline.
- 02
Proposal
IKHYAA recommended route (custom, rapid, conversion or blended), a timeline and a quote.
- 03
Content review and learning design
IKHYA drafts, you reviewWe read your policies and existing material, interview your SMEs and agree objectives and assessment.
- 04
Storyboard and scripts
IKHYA drafts, you reviewEvery screen, scenario, question and voiceover line in one document for your compliance and legal review.
- 05
Prototype
IKHYA builds, you reviewOne working module to approve the look, interactions and tracking.
- 06
Full build and review rounds
IKHYA builds, you reviewThe course is built in the agreed tool and reviewed by your SMEs; changes are tracked in a shared log.
- 07
LMS testing and launch
IKHYA, with your LMS adminWe test tracking in your LMS, deliver SCORM or xAPI packages and the editable source files, and support your launch.
Your free quote includes a recommended route and a timeline for the project.
What drives the cost?
We quote every financial services project individually, because the cost depends on what you need. The main drivers are:
What you send us, what we prepare
You send You
- Your policies, procedures and any current training (decks, manuals, recordings).
- Access to 1 or 2 SMEs and a named compliance reviewer.
- Your brand guide and any approved terminology.
- LMS name, SCORM or xAPI requirement and a test account.
- Languages, learner roles and the launch date.
We prepare IKHYA
- Learning objectives and a course outline mapped to roles.
- Storyboards, scenario scripts and assessment questions.
- The built course, voiceover and any translations.
- LMS test results and the SCORM or xAPI packages.
- The editable source files.
Proof: AML compliance training for 1,200 employees
Financial services
From 61% to 82%: scenario-based compliance training for 1,200 employees
A financial services organization ran annual classroom compliance sessions, and results differed by branch. IKHYA replaced them with 6 SCORM modules.
- Client
- A financial services organization with branches in 6 countries.
- Modules
- AML basics, KYC, sanctions screening, suspicious-activity escalation, data protection and code of conduct, 75 minutes in total, in 3 languages.
- Design
- Branching scenarios based on the client's own escalation policy, built in Articulate Storyline 360.
- How measured
- The average post-training assessment score in the first year, against the previous year's classroom test, from the client's LMS reports.
"IKHYA built every scenario on our own escalation policy, not a generic one, and in three languages from one master. Scores went up across all our branches, the questions to HR went down, and we no longer pull staff into classrooms three times a year."
Frequently asked questions
It is online training for banks, insurers, investment firms and fintechs, covering topics such as AML and KYC, conduct, data security, customer service, products and systems. Custom financial services eLearning is built around your own policies and products and tracks completion in your LMS.
The FinCEN AML program rules for banks, broker-dealers and insurers require ongoing training for appropriate personnel but do not set a fixed interval or format, so your AML program sets the cycle. See what the rules ask.
Yes. The Firm Element requires member firms to evaluate training needs at least annually, write a training plan and keep records of content and completion. We build role-based courses for the topics in your plan and deliver them in SCORM or xAPI so your LMS keeps those records.
Yes. We build product, customer service and AML courses for insurance customer service representatives, agents and brokers, and the courses can run in a SCORM or xAPI LMS that tracks completion, including one set up for your agents. The one-time 4-credit annuity course under the NAIC model must come from a department-approved provider.
Yes. We build simulated customer conversations for branch, contact center and claims staff, with feedback on each choice and your own complaint-handling steps. See what we build.
Yes, usually as blended learning: self-paced eLearning for knowledge, plus in-person or virtual sessions for practice and discussion.
Yes. We convert ILT sessions and PowerPoint decks into interactive eLearning, which reuses approved content and gives every branch the same course.
Yes. We translate and localize into 40+ languages with human or AI voiceover.
Buy a library for generic awareness topics; build custom where your own policy, product or system matters, such as AML escalation or complaint handling. Many firms do both. See custom eLearning, a course library or both.
It depends on length, interactivity, languages and the number of compliance review rounds. Your free quote includes a recommended route and a timeline. See how a project works.
We deliver SCORM 1.2, SCORM 2004, xAPI or HTML5 and test every course in your LMS before launch. LMS platforms we have delivered courses to include Moodle, TalentLMS, Docebo and Cornerstone. See what we deliver.
Ready to build training your examiners and your staff will both respect?
Tell us the topic, learners, LMS and languages, and we will send a recommended route and a timeline.
Running a formal tender? Submit an RFP Email: info@ikhya.com
